One thing that always baffles me us why businesses spend thousands of dollars on advertising then can’t even answer a customer enquiry via email. Why, why, why??
This makes absolutely NO sense. These are the businesses that complain that their ad campaigns didn’t work when it actual fact the received leads and traffic that the business didn’t convert because they didn’t do the simplest thing and answer the customer enquiry.
Digital advertising Rule 101 – answer customer queries. If someone is taking the time to email you they are genuinely interested in buying your product. Answer them!! Promptly!!
This one simple thing can add thousands of dollars in sales to your bottom line each year. It baffles me why so many businesses ignore email queries. Someone please explain it to me? If someone walked into your store and asked about a product would you ignore them? I don’t think so. So why do you treat them differently online?
I experience this every single day and it baffles me constantly. And guess what, when someone doesn’t respond I wipe them forever and buy from the competitor. So you’ve not just lost this sale but future sales as well. Pretty damn stupid marketing tactic if you ask me.
Don’t be dumb. Respond to your emails and watch your sales increase.