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Word of click is the closest thing to word of mouth

Video Tips
We know word of mouth works, but so does word of click. Digital allows you to have a two way conversation with your customers 24/7  and if they love your service they can promote you quickly & easily with one click. https://www.youtube.com/watch?v=e1vV7oVgo-4 If you want to learn more then sign up for ...

What social media do you need?

Video Tips
What social media do you need? If you are starting out on social it can be very confusing working out what social media platforms you need to use for your business. For less than a cup of coffee you can get a few answers to get you started. Available at Amazon ...

Digital customer service – do you pass or fail?

Social Media
Often a digital channel will be the first interaction with a potential customer so it is vital that you give a great first impression. Most of your digital enquiries will come via email and social media so regular monitoring of these channels is the first step in digital customer services and ...

How answering your email can increase your sales

Social Media
One thing that always baffles me us why businesses spend thousands of dollars on advertising then can't even answer a customer enquiry via email. Why, why, why?? This makes absolutely NO sense. These are the businesses that complain that their ad campaigns didn't work when it actual fact the received leads ...
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