Posts

Why your social media customer service teams are costing you thousands in lost sales

One of my pet peeves is bad customer service. There is no excuse…

How to stand out in a sea of sameness in our digital world

Guest Blog by Tracey Mathers. In today’s competitive marketplace…

Why employee brand ambassadors are the next big thing in marketing

I always find it interesting to have conversations with recruiters…

Digital customer service - do you pass or fail?

Often a digital channel will be the first interaction with a…

How answering your email can increase your sales

One thing that always baffles me us why businesses spend thousands…

Social Media can be your best Customer Service tool – if you use it correctly.

Consumers are so used to being connected and getting information…