Everyday, I uncover lost sales opportunities for companies of all sizes. You probably don’t even know that it is happening. This poor online customer service is costing you thousands in lost business. I have lost count of the amount of times I have left sales in my shopping cart because I couldn’t get answers from the customer service teams or the service was so bad, I bought from a competitor instead.
If you are an online business, a retailer, hospitality venue or just rely on clients or customers to reach out to you on social media or digital channels, then this service is relevant to you.