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Why online customer service need to be ASSes!

I think customer service is getting worse not better. One of the BIGGEST issues is that customer service people do not LISTEN and are too busy sending form or scripted responses in line with the policies given to them by management. You have all experienced it, I am sure. The ...

Kindness makes the world go round

Every year at Xmas I think I should go and do something for a local charity and give back to people that don’t have what I am lucky enough to. I am talking about donating money, I do that all year round. I am referring to hands on, face to ...
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